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My wife and I stopped by a bike shop last week. We weren’t actively shopping; just curious about the electric-assist bikes (e-bikes) and thought we’d check them out. The salesperson showed us one and went over the dozens of features. Frankly, it was...

In physics, absolute zero is the temperature when, in the most fundamental sense, nothing happens. Literally, nothing. It’s so cold, atomic particles don’t even move. That’s a good analogy to describe how just one writing mistake can glaciate your already cold...

A former training client, Ann, reached out to me last month. She had been struggling with writing subject lines for her email campaigns and wanted my advice. But first she warned me... "Steve, I know all the tips, tricks and formulas, so don't give me more of those!...